We make every effort to ship your order as quickly as possible. Please allow 3 to 4 business days for your item(s) to leave our facility From Rubies,Lito,Elegant Baby,Mud Pie, Bizzy Bumpkins And Mullins square all with TWO (2) to THREE (3) business days for priority mail delivery of in-stock items. Custom orders will take 1-2 weeks to customize before shipping. Express mail is available, please email us with your request.
Returns & Exchanges
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
All customized orders sales From Meme More, Debra Lee Originals are final unless the item is grossly defective, photo items can not be returned because of quality of the photo (we print what you gave us, if it is too bad of a picture we will contact you before printing).
All items manufactured by Lito, Elegant Baby, Rubies, Mullins Square, Bizzy Bumpkins, and Mud Pie require the following return policy:
Claims and Returns:
* If you have a problem or discrepancy with an order, contact our customer service department immediately at 1.877.573.8950. Please have your order number when you call.
* Absolutely NO returns on printed, custom handmade, washed, or decorated merchandise. Garments must be inspected before printing.
* All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
* All returns must be made within 10 days of customer's receipt of merchandise.
* Absolutely NO CASH REFUNDS.
* Exchanges can be done without a restocking fee. All shipping is the buyers responsibility.
* All returns subject to a 15% restocking charge in addition to freight charges.
* All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
* No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
* Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
* Availability of merchandise is subject to change or discontinued without notice.
* Sunshine And Butterflies reserve the right to change any of the above policies and procedures at any time without prior notice.
Returns Should have RA# clearly printed on the outside of the package and be addressed to:
5022 190 RD
Kensington, KS 66951
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Please click on the Return & Exchange link on the page of the product you ordered to determine the exact restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund.
Please contact customer service at 1-219-973-6442 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 10:00 PM CST.